Healthcare Advocate | Starts 5/26/26

Carenet Health • Full-time • San Antonio, TX, US • 3w ago

Overview

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services.

By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.

Responsibilities

Responsibilities and Duties

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
Provide accurate information and guidance while demonstrating empathy and professionalism
Follow approved scripts, workflows, and escalation procedures
Document member or patient interactions accurately and completely in required systems
Identify and escalate issues that require additional support or resolution
Maintain adherence to schedules, attendance policies, and break requirements
Participate in coaching sessions, quality reviews, and team meetings
Support operational initiatives aimed at improving service quality and member experience
Stay current on healthcare processes, systems, and compliance requirements
Maintain confidentiality of all sensitive member and organizational information

Qualifications

High school diploma or equivalent required; college coursework preferred
Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred
Strong verbal and written communication skills with a strong patient- and service-focused mindset
Ability to follow structured processes, scripts, and compliance requirements consistently
Basic computer literacy and ability to navigate multiple systems simultaneously
Strong attention to detail and ability to accurately document information
Ability to handle sensitive information with professionalism and discretion
Willingness to learn healthcare terminology, systems, and workflows
Ability to perform effectively in a fast-paced, metrics-driven environment